Location: Hive Kids 

Full Time, On-site 

Reports To: Hive Kids Store Manager 

___________________ 

Hive Kids, a subsidiary of Hive Collective, is pleased to announce a full-time and part-time Sales Associate opening. Ideal candidates carry and champion the Hive core value of Collaboration Over Competition. 

Job Overview 

As a FT or PT Sales Associate at Hive Collections, you will play a pivotal role in creating an exceptional client experience through outstanding sales and service. Your actions and mindset will embody the principles of a "sales maker" rather than a "sales taker," emphasizing proactive engagement and superior customer satisfaction. 

You will be the face of Hive Collections, greeting customers with sincerity and enthusiasm to foster a warm and welcoming environment. Your confident, intuitive approach will help you quickly assess and respond to customer needs, ensuring they receive personalized and attentive service. Your active presence on the sales floor will demonstrate your availability and openness, making customers feel valued and supported throughout their shopping journey. 

Job Requirements 

• Ability to lift and mobilize small to medium items up to 15 lbs. while utilizing appropriate equipment and safety techniques. 
• Ability to maneuver effectively around the floor, stock room, and cash wrap. 
• The position entails prolonged standing. 
• Maintain a well-groomed appearance and follow dress code guidelines. 
• Demonstrate honest and ethical behavior. 
• Work scheduled shifts, demonstrate flexibility when schedule changes are necessary, and notify your manager prior to your shift if you are delayed or unable to work. 
• Record all time worked promptly and accurately. 
• Follow all safety guidelines. 
• Safeguard sensitive, private, and confidential information. 

Job Responsibilities 

Customer Engagement 

• Provide a positive customer experience by being confident, intuitive, and directive. 
• Welcome customers immediately with sincerity and enthusiasm, creating a warm and welcoming experience. 
• Maintain an active floor presence, demonstrating availability and openness to the customer. 
• Engage customers with an intuitive approach to determine their needs. 
• Team up with other salespeople to best serve the client's needs. 

Sales and Checkout 

• Complete the customer experience with an accurate and efficient checkout. 
• Demonstrate accuracy and efficiency at the point of sale. 
• Add accurate customer information on a regular basis. 
• Fold, wrap, or hang the customer's purchase meeting Hive's wrapping standard. 
• Send professional thank-you notes to your customers. 
• Be gracious in accepting returns and turn them into a sale when possible. 

Store Maintenance and Inventory 

• Maintain the store when customers are not present, including receiving shipments, stocking, and maintaining displays. 
• Complete projects and tasks accurately and in a timely manner. 
• Follow inventory procedures. 

Sales Support 

• Demonstrate knowledge and proficiency in all tasks and procedures to support the sales floor. 
• Support driving sales and gross margin performance. 
• Outreach to support in-store and online sales and invite customers to special events when appropriate. 

Competencies 

Customer Service and Interaction 

• Provide exceptional service to the customer through professionalism, ownership, and initiative. 
• Handle requests and daily tasks courteously and productively, using appropriate language and tone of voice. 
• Show your willingness to be of assistance and take initiative in finding creative solutions when faced with obstacles. 
• Handle and follow through on all employee and customer interactions in a solution-focused and timely way. 

Productivity and Accountability 

• Demonstrate productivity using time efficiently and effectively to deliver strong results. 
• Approach tasks and deadlines with a sense of focus, urgency, and attention to detail. 
• Deliver high-quality work, communicate ongoing progress, and show accountability. 
• Prioritize tasks and projects efficiently without negatively impacting service. 
• Be accountable for information covered in the Hive Code of Conduct. 

Benefits For You: 

• Dynamic and supportive work environment that values and prioritizes God, family, and work. 
• Opportunities for professional growth and development 
• Engaging and collaborative company culture 
• 50% Hive Collective employee discount to you and immediate family members 
• Paid holidays, personal/sick days, and vacation after initial employment period; No work on Sundays 
• After 90 days of fulltime employment, option to join Hive’s healthcare plan.  
• After 1 year of fulltime employment: 10 paid vacation days, and option to join Hive’s 401k plan with 3% matching. 

Location: Hive Boutiques

Full Time or Part Time, On-site

Reports to: Hive Collections, Store Manager 

Job Overview: 

Are you passionate about fashion and creating moments for others? Join the Hive Collective family as a Seasonal Sales Associate! This exciting role offers the opportunity to be part of a dynamic and collaborative team, helping to create memorable shopping experiences during the bustling season. As a Seasonal Sales Associate, you are responsible for creating a first-rate client experience through superior sales and service at the Hive Collections store for Him and Her. You'll be a valued member of the Hive team, playing a key role in delighting our customers. 

Key Responsibilities: 

Provide a Positive Customer Experience 

• Welcome customers immediately with sincerity and enthusiasm and create a warm and welcoming experience. 
• Maintain an active floor presence, demonstrating availability and openness to the customer. 
• Engage customers with an intuitive approach to determine their needs. 
• Provide an exceptional fitting room experience. 
• Return to the fitting room often to check in on the customer and remove unwanted items. 
• Provide relevant fashion advice, product knowledge, and recommendations. 
• Bring additional merchandise to complete the customer's look. 
• Complete the customer experience with an accurate and efficient checkout. 
• Demonstrate accuracy and efficiency at the point of sale. 
• Be gracious in accepting returns and turn them into a sale when possible. 
• Fold, wrap, or hang the customer's purchase meeting Hive's wrapping standard. 
• Send professional thank-you notes to your customers. 
• Provide exceptional service to the customer through professionalism, ownership, and initiative. 
• Handle requests and daily tasks courteously and productively, using appropriate language and tone of voice. 
• Show your willingness to be of assistance and take initiative in finding creative solutions when faced with obstacles. 

Team Collaboration 

• Team up with other salespeople to best serve the client's needs. 
• Outreach to support in-store and online sales, and invite customers to special events when appropriate. 
• Show commitment to the team through collaboration and positive, proactive communication. 
• Actively listen to other points of view, and share thoughts and ideas in order to reach a common understanding. 
• Resolve conflict proactively with clear and direct communication and be open to receiving constructive feedback. 

Sales and Customer Relationship Management 

• Add accurate customer information on a regular basis. 
• Support driving sales and gross margin performance. 

Store Maintenance and Operations 

• Demonstrate knowledge and proficiency in all tasks and procedures to support the sales floor. 
• Maintain the store when customers are not present, including receiving shipments, stocking, and maintaining displays. 
• Complete projects and tasks accurately and in a timely manner. 
• Follow inventory procedures. 
• Seek ways to improve your own performance. 
• Demonstrate productivity, using time efficiently and effectively to deliver strong results. 
• Handle and follow through on all employee and customer interactions in a solution-focused and timely way. 
• Approach tasks and deadlines with a sense of focus, urgency, and attention to detail. 
• Deliver high-quality work, communicate ongoing progress, and show accountability. 
• Prioritize tasks and projects efficiently without negatively impacting service. 
• Be accountable for information covered in the Hive Code of Conduct. 
• Demonstrate honest and ethical behavior. 
• Work scheduled shifts, demonstrate flexibility when schedule changes are necessary and notify your manager prior to your shift if you are delayed or unable to work. 
• Record all time worked promptly and accurately. 
• Follow all safety guidelines. 
• Safeguard sensitive, private, and confidential information. 

Personal and Professional Development 

• Maintain a well-groomed appearance and follow dress code guidelines. 
• Demonstrate reliability, flexibility, and openness to change. 

Physical Requirements: 

• Ability to lift and mobilize small to medium items, up to 15 lbs. while utilizing appropriate equipment and safety techniques  
• Ability to maneuver effectively around the floor, stock room, and cash wrap  
• The position entails prolonged standing 

Benefits For You: 

• Dynamic and supportive work environment that values and prioritizes God, family, and work. 
• Opportunities for professional growth and development 
• Engaging and collaborative company culture 
• 50% Hive Collective employee discount to you and immediate family members 
• Holidays off; No work on Sundays 

Competencies: 

• Collaboration, Communication, Customer Service Skills, Sales Skills, Flexibility, Professionalism, Enthusiasm, Reliability, Learning Agility, Integrity 

Part Time, On-site

Position Summary: 

Are you passionate about creating a delightful shopping experience and thriving in a dynamic, friendly environment? Hive Collective is seeking enthusiastic a Seasonal Sales Support Associate to join our team! This role is perfect for those who enjoy gift wrapping, assisting with store operations, and engaging with customers. We’re looking for individuals who can commit to 2-3 days a week, including availability on 2-3 Saturdays per month. Our store hours are Monday through Saturday, 9 AM to 5 PM. 

Key Responsibilities: 

• Provide exceptional customer service with a friendly and helpful attitude. 
• Skillfully wrap gifts and assist customers with their purchases. 
• Support the processing and organization of merchandise shipments. 
• Assemble and prepare toys and products for display and customer purchase. 
• Demonstrate in-depth knowledge of our diverse product range and services. 
• Monitor inventory levels, restock items as needed, and assist with inventory management. 
• Adapt to various tasks and support different areas of the store as required. 

Qualifications: 

• Eagerness to learn about our extensive product collections and deliver informed customer service. 
• Detail-oriented with a proactive, solutions-focused mindset. 
• Proficient in Microsoft Office and Mac OS applications. 
• Available to work 2-3 days per week, including at least 2-3 Saturdays each month. 

Physical Requirements: 

• Capable of lifting and moving small to medium-sized items (up to 15 lbs) using appropriate techniques. 
• Ability to navigate effectively throughout the store, including the sales floor, stock room, and cash wrap areas. 
• Must be comfortable with prolonged periods of standing. 

Benefits For You: 

• Dynamic and supportive work environment that values and prioritizes God, family, and work. 
• Opportunities for professional growth and development 
• Engaging and collaborative company culture 
• 50% Hive Collective employee discount to you and immediate family members 
• Holidays off; No work on Sundays 

Why Join Us? 

At Hive Collective, we value a positive and engaging work environment where you can grow and contribute to our vibrant team. If you’re ready to be part of a team that celebrates creativity and exceptional service, we’d love to hear from you! 

Competencies: 

• Collaboration, Communication, Flexibility, Professionalism, Enthusiasm, Reliability, Learning Agility, Integrity